Retrieving Archived Message Threads
If you need to access a conversation after declining an enquiry, follow these steps:
Navigate to your Student tab on the platform.
Open the Archived sub-tab.
Locate the student and click the envelope icon to open the message thread.
You can still communicate with the student in this thread even after their profile is no longer visible in your Inbox.
What is the Decline Button?
Clear communication is at the heart of great teaching. To make things easier, you’ll find a ‘Decline enquiry’ button in your inbox - take a look at the right hand column, under your lesson buttons. This simple action sends an automated message to the student letting them know you’re unavailable, while guiding them towards their next step.
Why Use the Decline Button?
Students rely on quick replies when they’re looking for a teacher. If an enquiry is left unanswered, they may wait unnecessarily or move on in uncertainty. Clicking decline ensures:
The student receives a polite, clear response.
They are directed to search for another teacher.
They know support is available if needed.
The automated message they see is:
“This is an automated message letting you know that this teacher unfortunately cannot meet your request. Please go to the search page to find other options or send an email to us via [email protected] if you need help.”
When to Decline an Enquiry
You should click decline if:
Your schedule is already full.
The times requested don’t match your availability.
The student’s needs are outside your expertise.
Any time that you do not wish to book lessons with your student.- Act promptly to decline before the student replies to reduce potential back-and-forth or confusion.
Benefits for Teachers
Using the decline button has several advantages:
Professionalism – Quick responses show respect for the student’s time.
Time-saving – No need to type a message each time.
Reputation – Keeps your communication clear and reliable.
Response Time – Helps you maintain a strong response rate.
Benefits for Students
Declining also helps students in important ways:
Clarity – They aren’t left waiting for a reply.
Direction – They know exactly what to do next.
Confidence – They feel supported even after a decline.
Best Practices
Respond as soon as possible - this not only helps the student but is great for your response time clock.
Keep your availability updated on your profile.
Consider sending a short personal follow-up if you’d like to add a friendly touch.- Utilize procedural steps, such as promptly clicking the Decline button and sending a clear message, to handle enquiries smoothly.
FAQs
Do I need to use the Decline button?
Yes. It ensures every student you don't wish to teach receives a clear and timely response.
Can I add a personal note?
Yes. After declining, you can send a follow-up message if you’d like.
What if I click decline by mistake?
You can always message the student directly to clarify.
Will the student know it’s automated?
Yes. The message makes it clear that it’s an automated note.
Why not just ignore a request?
Ignoring leaves students waiting and may discourage them. Declining helps them move forward quickly.