Why use Saved replies?
Saved replies help you:
Reply faster to messages from students and parents
Save time on administration and repeated messages
Send clear, well-prepared replies, even when you are busy
Avoid forgetting important information in your responses
Set clear expectations and reduce misunderstandings
Make onboarding new students easier
How Saved replies work
Once you create a saved reply, you can insert it directly into a conversation with a student.
The saved reply is inserted into the message field where you write your message
The message is not sent automatically
Anything you have already written will not be replaced or overwritten
You can always edit the message before sending it.
Create a saved reply
To create a new saved reply:
Go to Settings
Select Saved replies
Click Add
Give your reply a title
Write your message
Click Save
Use a saved reply in a conversation
It takes two clicks to insert a saved reply:
Click the message icon with a ‘+’
Find and select the saved reply you want to use
The reply will now appear in your message field, ready to send or edit.
Edit or delete saved replies
Edit a saved reply
Go to Saved replies
Find the reply you want to edit
Click the pencil icon
Make your changes
Click Save
Delete a saved reply
Go to Saved replies
Find the reply you want to delete
Click the trash icon
Confirm by clicking Delete
We hope you enjoy using the new saved reply feature, we’d love to get your feedback on this new release - why not send us a chat message about how you’re using it?