This article refers to a refund via a Block of Lessons. If your query is regarding a Lesson Offer, please follow the refund process for Lesson Offers.
When a student requests a lesson to be refunded, the first step is to be clear on the process you need help with:
A Refund is where lessons paid for by a student are returned to them as cash. In other words, the student gets their money back
A Reimbursement is the cancellation of a lesson from the calendar, returning it to the student’s account for future use When lessons are removed from the calendar on MusicTeachers.co.uk, this does not automatically issue a monetary refund to the student. Instead, the lessons are returned to the student's account balance as lesson credits, which they can use to rebook future lessons.
Key Points to Remember:
Removing lessons from the calendar reimburses the student as lesson credits, not cash.
To return cash, you must send an email to Support at [email protected] to request this.
Refunds stop any future automated payments for unused lessons.
As a teacher, you cannot process a refund, but should email the request to [email protected]. We will refund the funds back to the student.
Actions by you:
If the lesson is still in the calendar, it must be reimbursed, before it can be refunded. Cancel the lesson to reimburse it to the student’s account, and email [email protected] to request the refund
If the lesson is still in the calendar and the lesson date has already passed, email [email protected] and request a refund, or reimbursement
If the lesson is already in the student’s account, email i[email protected] and request a refund
A refund of a block of lessons.
Where a student has purchased a block of lessons, a refund can be given on any unused lessons up to 12 months from the date of purchase.