A new student has sent you an enquiry. Now what? By analysing the most successful teachers on our site, here are some hints and tips that work, converting an enquiry into a new student.
Important - all lessons must be booked through the platform.
Respond as quickly as possible. You will now receive a text message, an email and a red dot on your inbox tab as soon as a student sends you their first message. Many students send messages to several teachers, so try to be the first to respond.
Data shows us that a response within 3 hours gives you the best chance of securing the student. Note that in order to ensure students receive timely responses from teachers, not responding within 48 hours means your profile will be temporarily hidden from search results. We'll notify you if this happens. To make your profile visible again, simply respond to the enquiry and toggle your profile visibility settings to 'visible'.Respond positively with a greeting and a thank you for their enquiry.
Show the student you have read their message and understand their requirements. You can do this by repeating important information back to them.
Take control of the conversation and move it forward. You can suggest the next step by giving a date and time for a lesson or a location. Helping the student understand the next steps is crucial to securing the booking.
Answer any questions they may have asked in their enquiry.
Mirror the tone of the student.
Try to avoid slang or bad grammar.
Finally, finish the response with a question to encourage the student to respond.
If you would like any help with responding, please contact us.
Once you have discussed a lesson with a student, you may wish to read our article on booking lessons.