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Student's guide: Why have you charged me? I haven't taken any lessons this month.

For students: if you have taken a break from lessons but are still being charged monthly, here is a guide to explain why.

Updated over a month ago

This article explains the difference between lessons purchased and how the payment schedule works to pay for these.

Additionally, it addresses common pricing issues, such as duplicate charges and understanding pricing discrepancies.

Lesson purchases

You can purchase lessons as part of a lesson Offer, as a single lesson or in blocks of 5, 10, 20 or 40.

On the day of purchase, all the lessons are added to your account and are available to be used at any time during the year. They are not linked to the payments and can be taken all at once or spread out up to 12 months.

Payments for lessons

When a block of 10, 20 or 40 lessons is purchased, you, the student, have two options for payment:

  1. Pay in full

  2. Use the split-payment payment plan

If you choose the split-payment plan you are agreeing to make a payment each month for its duration, no matter how many lessons have been used and when. If you stop your lessons for a break, the monthly instalments will continue with the plan until its scheduled completion date.

Payment Plans

  • Blocks of 10 can be purchased over 2 monthly payments.

  • Blocks of 20 can be purchased over 5, 3, or 2 monthly payments.

  • Blocks of 40 lessons can be purchased over 12, 9, 6, or 3 monthly payments.

  • The first payment is due on the day of purchase, with subsequent instalments being taken on the first of the month. If your first payment is taken between the 1st and 19th day of the month, the next instalment will be taken on the first of the next month. If your first payment is taken on the 20th day of the month or later, the next instalment will be taken on the first day of the following month. This is to help students to not face two instalments close together. eg purchase on 20th May would have a 2nd instalment on 1st July.

Looking for information on purchasing your lessons? We have an article that may be of help. Please contact Support if you have any questions. For tips on preventing pricing issues and understanding billing discrepancies, continue reading the troubleshooting sections below.### Common Pricing Issues and Troubleshooting

Resolving Duplicate Charges

On MusicTeachers.co.uk, duplicate charges for lesson blocks usually occur when automatic renewal is enabled. Here’s why this might happen:

  • If automatic renewal is active, the system automatically purchases a new block of lessons when your current block nears expiry.

  • If you manually purchase a lesson block at the same time, this will result in two separate charges: one for the automatic renewal and one for your manual purchase. To avoid this issue:

  1. Disable Automatic Renewal: If you intend to make manual purchases or need only one block at a time, turn off the automatic renewal option for lesson blocks.

  2. Monitor Your Payments: Double-check your account settings and payment history to ensure that renewals align with your preferences.

Understanding Pricing Discrepancies

You might notice a difference between the price shown on a teacher’s profile and the amount charged for a lesson. This discrepancy happens because:

  • The "from" price reflects the cost per lesson when booking a larger number of lessons (e.g., a block of 40 lessons), while single lessons are charged at a standard rate.

  • If a lesson is incorrectly set up as a standard single lesson instead of a trial, it will also be priced at the standard rate.

Proactive Steps to Avoid Payment Issues

  • Review Your Account Settings: Regularly check and update your automatic renewal preferences.

  • Double-Check Lesson Rates: Confirm all prices before booking, especially for single lessons or trials.

  • Contact Support for Assistance: If any issues arise, reach out to MusicTeachers.co.uk support.

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