MusicTeachers.co.uk

Guides to help students answer questions they may have easily

Student guides

For Students - This article will explain how the Online Classroom works and what you need to get you started.

Student's guide to the Online Classroom - getting started

For students - some troubleshooting FAQ's for the Online Classroom

Student's guide to troubleshooting - Online Classroom

For students - here you can find instructions on using the Online Classroom

Student Guide to the Online Classroom

Students: you can now receive SMS message alerts for lessons

Student's guide to how SMS notifications work

For students: Here's all you need to know about the changes to our payment service provider

Student's guide to us switching payment service provider

For students. Here is how to reset your password.

Student's guide to resetting my password?

For students: How to get in touch with your customer support team

Student's guide to contacting customer support directly?

Technical

For students: Delete or cancel your account with musicteachers.couk

Student's guide to how can I delete my account?

For students: Raise a safeguarding concern with us - contact your designated safeguarding officer

Student's guide to reporting a safeguarding concern?

For students. What is your registered email address and when do you need it.

Student's guide to what is my registered email address?

Students should read this article if they see the error message - "Something went wrong. Please contact our office."

Student's guide to troubleshooting - Technical issues when purchasing lessons

For students: You can leave your teacher a review which is visible on their full profile.

Student's guide to leaving my teacher a review

For students to understand the options they have regarding emails and notifications

Student's guide to how do I unsubscribe from emails?

For students: The process when you need to add or amend your personal details on your account

Student's guide to changing my personal details?

For students: Having an issue logging into your account? Here is how to do it

Student's guide to logging into my student account?

For students: Looking for the right teacher? Try reading this article ⬇️

Student's guide to finding the right teacher

For students: if you have taken a break from lessons but are still being charged monthly, here is a guide to explain why.

Student's guide: Why have you charged me? I haven't taken any lessons this month.

For students: Help with updating your payment details

Student's guide to updating my payment card details

For students. Some suggestions of information you should give a teacher when you send them your first message.

Student's guide to what should I write in my first message to a teacher?

For students. This article is a guide to help you be aware your teacher has sent you a message and where to find it to read and respond.

Student's guide to viewing a message from my teacher?

For students. Leaving a review for MusicTeachers.co.uk.

Student's guide to leaving a Trustpilot review for MusicTeachers.co.uk

For students: Did you know you can earn a bonus for recommending your friends to MusicTeachers.co.uk?

Student's guide to inviting your friends to MusicTeachers.co.uk

For students: The process if you wish to amend a student name or add a child to your account

Student's guide to amending or adding a child's name to a student account

Guides to help with managing your account

My Account

For students. This article will cover purchasing lessons, in particular blocks of lessons and the terms and conditions of these blocks.

Student's guide to lesson blocks

For students: Purchasing lessons using the split payments option

Student's guide to split payment plans

For Students: Looking for the idea gift? How about purchasing a Gift Card

Student's guide to giving lessons as a gift

For students. Inputting a discount code or gift voucher to purchase lessons

Student's guide to using a discount code or gift voucher?

For students. How you can find a suitable teacher for your needs

Student's guide to finding a teacher

For students. This article explains what a transport fee is and why your teacher is charging you for one.

Student's guide to transport fees

For students. The notice period for lesson blocks, offers and groups and when a refund may be available explained.

Student's guide to the notice period for lesson cancellations and refunds

For students: Read what a trial lesson can be used for.

Student's guide to trial lessons

For students, this article takes you through the lesson purchase flow for Lesson blocks and Lesson offers

Student's guide to purchasing lessons

For Students - you have purchased lessons and would like to know how many you have left

Student's guide to viewing unused lesson credits

A Guide to Choosing the Best Lesson Product for Your Needs

Student's guide to lesson products

Guides explaining lessons, products and refunds

Lessons

Find answers and get help from Intercom Support and Community Experts

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