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Guides to help students answer questions they may have easily

Student guides

For students. How you can find a suitable teacher for your needs

Finding the right teacher

For students. Some suggestions of information you should give a teacher when you send them your first message.

Your first message to a teacher

This guide is to help you find all the answers you should need when you first start lessons at MusicTeachers.co.uk

Student's Guide to Taking Lessons at MusicTeachers.co.uk

You have seen the SuperTeacher banner on a teacher's profile - here is what that means to you.

SuperTeacher explained

For Students: Here’s what it means when you receive a decline message from a teacher, and what you can do next.

When a teacher can't take on you request

For students. This article is a guide to help you be aware your teacher has sent you a message and where to find it to read and respond.

Viewing a message from my teacher

Everything you need to know as a new student on Musicteachers.co.uk

Getting started

For Students - This article will explain how the Online Classroom works and what you need to get you started.

Getting started with the Online Classroom

For students - here you can find instructions on using the Online Classroom

Student Guide to the Online Classroom

For students - some troubleshooting FAQ's for the Online Classroom

Online Classroom, troubleshooting

Getting started and troubleshooting online lessons

Online lessons

Having an issue logging into your account? Here is how to log in

Logging into your student account

This guide shows you how to view and update your personal details in your student account

Personal details

For students: Delete or cancel your account with musicteachers.couk

Deleting your account

For students. What is your registered email address and when do you need it.

What is my registered email address?

SMS notifications explained

This guide shows you how to leave your teacher a review, where it appears, and what to do if you need to change it later.

Leaving your teacher a review

How to toggle your email and SMS notifications

Notification preferences

For students: Help with updating your payment details

Updating my payment card details

For students: Earn a bonus for recommending your friends to MusicTeachers.co.uk and your friends receive £20.00 off their first purchase

Student's guide to inviting your friends to MusicTeachers.co.uk

For students: The process if you wish to amend a student name or add a child to your account

Student's guide to amending or adding a child's name to a student account

This article walks you through how to reset your MusicTeachers.co.uk password on your student account.

Resetting your password

Already have a student account? Here is how to also create a teacher's profile

Teacher's guide to becoming a Teacher when you already hold a student account.

Easily find all the details about your upcoming lesson on your student dashboard

Student's guide: Details about your lesson

For Students - you have purchased lessons and would like to know how many you have left

Student's guide to viewing unused lesson credits

Guides to help with managing your account

My Account

A Guide to Choosing the Best Lesson Product for Your Needs

Student's guide to lesson products

This article explains what a trial lesson is, how booking and payment works, and what to expect from your first session with a new teacher.

Student's guide to trial lessons

Find out more about blocks of lessons and their terms and conditions.

Student's guide to lesson blocks

For students. This article explains what a transport fee is and why your teacher is charging you for one.

Student's guide to transport fees

For students. This article will explain the notice period required for the cancellation of lessons booked and when a refund of lessons purchased may be requested.

Student's guide to the notice period for lesson cancellations and refunds

Guides explaining lessons, products and refunds

Products

This guide shows you how to pay for lesson blocks, single lessons, trial lessons and lesson offers, and what to do if a payment doesn't go through.

How to pay for your lessons

If you have taken a break from lessons but are still being charged monthly, here is a guide to explain why.

Student's guide: Why have you charged me? I haven't taken any lessons this month.

This guide explains when you can get a refund for lesson blocks, lesson offers and trial lessons, and how to request one.

Student's guide to refunds

Students should read this article if they see the error message - "Something went wrong. Please contact our office."

Student's guide to troubleshooting - Technical issues when purchasing lessons

This guide shows you how to use a discount code or gift voucher when you buy lessons, and what happens to any leftover balance.

Student's guide to using a discount code or gift voucher

For Students: Looking for the ideal gift? How about purchasing a Gift Card

Giving lessons as a gift

For students: How does my split-payment option work?

Student's guide to split payment plans

In this article, we’ll walk you through the help available to get your account back on track and keep lessons flowing uninterrupted.

Student's guide: What happens when a split payment fails?

For students: what date is my 2nd instalment of my split payment instalment due?

Student's guide to 2nd instalments - split payments

All things related to payments, instalments, refunds, etc.

Purchase and payment

How to get in touch with your customer support team

Contacting customer support

Raise a safeguarding concern with us - contact your designated safeguarding officer, Alex Wibrew

Reporting a safeguarding concern

How to contact us and how to report concerns

Help and safety

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