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Teacher's guide to cancelling and/or rescheduling lessons

For teachers. This article will explain how to cancel or reschedule a booked lesson

Updated over 2 months ago

Please note, student cannot cancel or amend lessons from their student account. It is always the teacher that performs these actions and you do all of the following from within your teacher account.

You can adjust future lesson dates/times provided it is done at least 24 hours before the start of the lesson being changed.

However, if the lesson to be cancelled or rescheduled is within 24 hours of the start time (or in the past), the MusicTeachers support team must action the changes.

Additionally, students must provide at least 24 hours' notice for cancellations or rescheduling to avoid forfeiting lesson credits. You should email the support team at [email protected] if you need any other help cancelling or rescheduling a lesson.

Two products can be used to book lessons at MusicTeachers, and the cancellations and rescheduling process is different for each system.

You can book lessons using either of the following systems:

  1. Blocks of Lessons/Credits

  2. Offers/Trial /Group Lessons

Blocks of Lessons/Credits

Cancellation or rescheduling of a lesson booked via a block of lessons/credit is processed from the calendar within the teacher’s account. When a lesson is scheduled using credits, the appropriate amount is deducted from the student’s account upon booking.

To cancel a lesson booked via a lesson credit the Teacher must:

  1. Log into your “Calendar” on the top navigation bar

  2. Find the lesson in question - you may wish to adjust the view from week to month or list view to more easily locate the lesson

  3. Click on the lesson you wish to cancel

  4. Click “Cancel” to cancel the lesson

  5. A confirmation pop-up appears showing the lesson details and providing a text box where you can type a custom message to send to the student. An automatic notification email will also be sent confirming the lesson has been cancelled

  6. The pop-up box asks “Are you sure you want to cancel the lesson?”

  7. Click “Yes” to cancel the lesson

  8. Click “No” to abandon the cancellation process

To reschedule a lesson booked via a credit the Teacher must:

  1. Login to your “Calendar” on the top navigation bar

  2. Find the lesson in question - you may wish to adjust the view from week to month or list view to more easily locate the lesson

  3. Click on the lesson you wish to cancel

  4. Click “Edit” to modify the lesson booking

  5. A confirmation pop-up appears showing the lesson details

  6. Set the new date and time for the lesson in the “Move to” box

  7. You can change the teaching location in the “Location” drop-down menu

  8. There is a text box where you can type a custom message to send to the student along with the automatic notification email they will receive confirming the lesson has been rescheduled

  9. Click “Save and send email” to commit the changes to the lesson booking

  10. Click “Cancel” to abandon the editing process

Offers/Trial Lesson

Cancellation or rescheduling of a lesson booked via an Offer/Trial Lesson is done from the Groups/Offers page within the teacher’s account.

It is only possible to reschedule a lesson in an Offer if the lesson is at least 24 hours away. In addition, specific cancellation policies for trial or promotional lessons are determined by the teacher at the time of creating the offer, so students should review these policies before booking.

  1. Log into “Offers” on the top navigation bar

  2. Find the Offer in question - you can quickly view all the lessons in an Offer using the down arrow below the Offer title

  3. Click “Edit” for the Offer in question

  4. Scroll down in the Offer creation page to view the lesson dates and times

  5. Click on the date and/or time of a lesson in the Offer to modify itSet the new date and time for the lesson in the “Move to” box

  6. Click “Save” to commit the changes to the lesson booking

  7. Click “Cancel” to abandon the editing process

Group Lessons

  1. Log into “Group Lessons” from the top menu

  2. Find the Group in question - you can quickly view all the lessons in a Group using the down arrow below the Group title

  3. Click “Edit” for the Group in question

  4. Scroll down in the Group creation page to view the lesson dates and times

  5. Click on the date and/or time of a lesson in the Group to modify it. Set the new date and time for the lesson

  6. Click “Save changes to public group” to commit the changes to the lesson booking

If you have any problems with making these amendments, please contact us at Support by emailing [email protected] and we will be happy to help.

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