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How to pay for your lessons

This guide shows you how to pay for lesson blocks, single lessons, trial lessons and lesson offers, and what to do if a payment doesn't go through.

How do I pay for lessons?

Your purchase depends on the product you choose.

  • Single lessons and Blocks of lessons can be bought at any time, but only your teacher can add them to your calendar.

  • Lesson Offers and Trial lessons are booked by the teacher, after which you will receive a link to payment.

You don't book lessons yourself.

  • You agree the details with your teacher, and they then add the lessons to your calendar.

  • You pay for them in your student account.

You must pay for every lesson before it takes place.

  • If payment is not completed, the lesson will be automatically cancelled 24 hours prior to the scheduled start time. This ensures fair practice and efficient time management for both teachers and students.

  • Lessons created inside the 24-hour window bypass that cutoff, but payment is still due before the lesson. If these are not paid prior to the lesson, the teacher is not required to teach it.

How to pay if...

My teacher hasn't booked a lesson yet

If your teacher hasn't booked a lesson yet, you can still purchase a single lesson or a block of lessons with them.

  1. Go to your student dashboard

  2. Scroll down and find your teacher

  3. Click Buy a block of lessons

  4. Select lesson duration

  5. Select number of lessons (1, 5, 10, 20 or 40)

  6. Choose Single payment or number of instalments (instalments only available for 10, 20, and 40 lessons)

  7. Choose payment method

  8. Accept the terms and privacy policy

  9. Click Go to payment

  10. Follow the instructions on the payment page

My teacher has booked one or more lessons

When your teacher inputs your agreed lessons into the calendar, you will receive an email notification to confirm this.

  1. Go to your student dashboard, where the lessons will appear.

  2. Click View and pay next to the lesson

  3. Select the lessons you wish to confirm, deselect ones you wish to reject and click Go to next step.

  4. Select number of lessons

  5. Choose Single payment or number of instalments (instalments only available for 10, 20, and 40 lessons)

  6. Choose payment method

  7. Accept the terms and privacy policy

  8. Click Go to payment

  9. Follow the instructions on the payment page

My teacher has booked a Trial lesson or Lesson offer

When your teacher sends you a Trial lesson or Lesson offer, you will receive an email notification to confirm this.

  1. Go to your student dashboard, where the offer will appear.

  2. Click See offers

  3. Click the trial lesson

  4. Click Proceed to payment

  5. Choose Single payment or number of instalments (instalments available for purchases exceeding £100)

  6. Choose payment method

  7. Accept the terms and privacy policy

  8. Click Go to payment

  9. Follow the instructions on the payment page

I'm paying for a group lesson

Access to the group depends on whether it is public or private:

  • If a teacher has created a public group, you can access it from the Group page

  • If a teacher has created a private group, they will share the link with you.

From the Group description:

  1. Click Go to payment

  2. Choose Single payment or number of instalments (instalments available for purchases exceeding £100)

  3. Choose payment method

  4. Accept the terms and privacy policy

  5. Click Go to payment

  6. Follow the instructions on the payment page

Why won't my payment go through?

If you encounter problems with your payment, check that:

  • Your payment card is valid and hasn't expired.

  • The card details you entered are correct.

  • Your card is linked to the right bank account.

  • There are sufficient funds in the account.

What does "something went wrong, please contact our office?" mean?

This message usually means cookies stored on your device are causing a problem. It often happens if you've opened the payment page before without finishing your purchase.

Any of the following should solve this issue:

  • Clear the cookies and cache on your internet browser

  • Use a different internet browser

  • Log in from a different device and purchase your lessons from there

Can I use Childcare vouchers to purchase lessons?

Unfortunately, we are not able to accept Childcare vouchers to pay for lessons.

Can I use Student Beans to provide a discount for lesson prices?

No. We do not work with Student Beans. All reductions are available to all students.

If you encounter problems not covered in this article, you can write to us at [email protected] so we can help.

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