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This guide shows you how to pay for lesson blocks, single lessons, trial lessons and lesson offers, and what to do if a payment doesn't go through.

How to pay for your lessons

If you have taken a break from lessons but are still being charged monthly, here is a guide to explain why.

Student's guide: Why have you charged me? I haven't taken any lessons this month.

This guide explains when you can get a refund for lesson blocks, lesson offers and trial lessons, and how to request one.

Student's guide to refunds

Students should read this article if they see the error message - "Something went wrong. Please contact our office."

Student's guide to troubleshooting - Technical issues when purchasing lessons

This guide shows you how to use a discount code or gift voucher when you buy lessons, and what happens to any leftover balance.

Student's guide to using a discount code or gift voucher

For Students: Looking for the ideal gift? How about purchasing a Gift Card

Giving lessons as a gift

For students: How does my split-payment option work?

Student's guide to split payment plans

In this article, we’ll walk you through the help available to get your account back on track and keep lessons flowing uninterrupted.

Student's guide: What happens when a split payment fails?

For students: what date is my 2nd instalment of my split payment instalment due?

Student's guide to 2nd instalments - split payments

All things related to payments, instalments, refunds, etc.

Purchase and payment

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